BAC organizes ‘Enhancing the Passenger Experience’ workshop


As part of preparations to transfer operations to Bahrain International Airport’s (BIA) new Passenger Terminal, His Excellency the Minister of Transportation & Telecommunications and Bahrain Airport Company (BAC) Chairman, Eng. Kamal bin Ahmed Mohammed inaugurated the first workshop on “Enhancing the Passenger Experience”. Organized by BAC, the event helped prepare staff to deliver improved levels of service at the new facility in the run up to the launch of the terminal.

HE the Minister emphasized the importance of delivering exceptional customer service at the new terminal, noting that airport employees play a vital role in creating a positive first impression for passengers arriving in Bahrain.

HE the Minister said: “Since the establishment of the Kingdom’s aviation sector, the warm and welcoming nature of airport employees has been the foundation of the travel experience at BIA. The Ministry of Transportation and Telecommunications and BAC strive to maintain this approach at the new terminal, which will help to position BIA as one of the region’s leading airports and ensure that travelers enjoy a comfortable and memorable experience. Although the new terminal is four times larger than the existing airport and features enhanced facilities and services, we believe the exceptional customer service is what passengers will remember most fondly.”

HE the Minister added: “With a strong focus on innovation, efficiency, and culture, our goal is to ensure that BIA stands out as a best-in-class airport that reflects the Kingdom’s distinct character. As Bahraini citizens, we are honored to represent our beloved country and His Majesty King Hamad bin Isa Al Khalifa, and will continue to carry out this noble mission with great dedication at the new terminal.”

Approximately 1,500 participants will attend the workshops, including representatives from the Ministry of Interior and its Immigration and Passport Control, Customs Affairs, and Airport Police directorates, as well as BAC and airlines and companies operating out of the airport such as Hala Bahrain, Gulf Air, and Bahrain Airport Services.

The transfer of operations to the new Passenger Terminal Building on 28 January is a major step towards achieving the Kingdom’s ambitious Economic Vision 2030 diversification and sustainability goals of developing its position as a financial, cultural, and aviation center in the region.




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