The Telecommunications Regulatory Authority (TRA) of the Kingdom of Bahrain has recently published its latest Telecommunications Services Residential Market Survey report.According to the survey results, 99.7% of respondents said they used internet in the last three months, this is a clear indication of the increasing affordability of internet services in Bahrain. It is worth mentioning that Bahrain ranked 4th globally in relation to the percentage of individuals using internet, according to the latest Global Competitiveness Report published by World Economic Forum in October 2019.
As for the fixed line service, the results of the survey showed that the percentage of households with fixed telephone line has reached 8% compared with 13% in 2017. Most of the households depend on mobile phone services.
Regarding telecommunications services users’ satisfaction, the survey results showed that 85% of respondents expressed their satisfaction with telecommunications services in Bahrain. Moreover, users’ proposals for telecommunications service improvement were focused on lowering prices and increasing the quality of services. TRA ensures this by encouraging and promoting competition and maintaining the interests of users.
“The advanced telecommunications infrastructure in the Kingdom of Bahrain and the high penetration rates for various telecommunications services, in particular the internet services, have contributed to supporting government efforts to effectively combat the global crisis caused by the Coronavirus pandemic.” Says Shaikh Nasser Bin Mohamed Al Khalifa, Acting General Director of TRA. “The high penetration rate of Internet services has supported the government’s efforts to activate education and work remotely. The availability of high speeds and large data capacity has helped support the implementation and use of the applications necessary to perform the tasks of education and work remotely.” Continued Shaikh Nasser.