Satisfaction among customers with the services provided by the Ministry of Labour and Social Development has reached 90% in the first six months of the year.
The number of Bahraini citizens, residents, and institutions who used the National Suggestion and Complaint system “Tawasul” for inquiries, observations, complaints, or proposals from January to June has considerably increased compared with the same period last year, reaching 2,361 up from 631, the ministry said.
“Tawasul” is one of the essential eChannels that enable citizens and residents to submit their suggestions and complaints to any government entity in Bahrain easily at any time and from anywhere.
Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case category.
The ministry’s undersecretary, Sabah Salem Al Dosari, said they used Tawasul to respond quickly to requests from individuals and institutions and not to exceed the timeframe specified for the response that was agreed upon with the Information & eGovernment Authority (iGA).
A dedicated team of 43 employees at the ministry follows up on every matter that reaches them, even during the weekends and official holidays to ensure prompt responses and solutions to their problems, he added.