Telecommunication Regulatory Authority (TRA) concluded its participation in the Bahrain International eGovernment Forum that was held from October 7-8, attended by 800 information technology (IT) professionals who discussed a variety of innovative technologies and programs in the government sector. The Forum’s sessions brought to the forefront topics like digital payment, smart city, information security and digital transformation, along with the use of advanced technologies such as blockchain and data analysis techniques. The Forum also applauded and analyzed a number of key global and regional success stories in ICT and discussed the ways to build upon them.
The TRA participated in the Forum and underscored the UAE’s trailblazing efforts in creating and employing advanced ICT. The TRA also highlighted its role in enabling government development through a flexible and secure digital environment that stimulates adoption and promotion of innovations and utilises digital technology to perform in a cost-effective and affordable manner.
In the Forum, H.E. Salem Al Hosani, Acting Deputy Director General of the Information and Smart Government Sector, made a presentation on the Mabrouk Ma Yak service, which was launched by the Authority in 2018 with an aim to reduce visits of parents in completing the documents for the new-borns from seven visits to one.
H.E. said: “The TRA is working persistently to achieve the national vision of creating an advanced digital community and is implementing initiatives to enhance the UAE’s ICT capabilities. We support the mGovernment efforts to increase productivity, raise the happiness quotient of customers and achieve our national goals in line with the UAE Vision 2021 that intend to rank the UAE among the best countries in the world.”
Al Hosani explained Mabrouk Ma Yak, saying that the client’s journey in this service begins with a text message on his mobile phone that has a link to fill the request form online. The data is then audited in coordination with the Ministry of Interior and the application is filled through the smart entry portal. Fees are paid online and relevant documents are uploaded. Following this, parents can collect all relevant documents for the baby from the Ministry of Interior, namely birth certificate, Emirates ID, population register and passport.
During the first 100 days of the project, Mabrouk Ma Yak has served more than 4,000 such cases across 25 hospitals. Interestingly, the service allows to save 25 thousand hours that a father can now spend with his family, 3 million AED worth of car fuel that is otherwise spent in driving to different government centres and 60 million AED of work profit by saving time for all parties. The process also saves over 300 trees by eliminating the need for using the paper.