Khaleeji Commercial Bank (KHCB), one of the leading Islamic banks in the Kingdom of Bahrain, has organized an intensive two-day training workshop for some of the retail department’s staff at the bank to enhance their customer service skills, corresponding with the Bank’s commitment to delivering an efficient high-quality Islamic banking experience.
The workshop was held in cooperation with the Bahrain Institute of Banking and Finance (BIBF) under the leadership of two expert trainers, Alan Speed and Stan Bennett, who have designed and delivered training programs for more than 300 banks and insurance companies in the United Kingdom, Europe, Saudi Arabia, Kuwait, Oman, the UAE and Bahrain.
The course focused on improving the knowledge, skills and effectiveness of retail banking employees. It was marked by many examples and practical applications simulating work reality, which contributed to deepening the participants’ understanding of the most prominent situations that they may face on a daily basis.
On this occasion, Mr. Sattam Sulaiman Algosaibi, CEO of the bank said “KHCB constantly seeks to enhance its leading position among Islamic banks in the Kingdom of Bahrain. To achieve this end, we focus on investing in training to continuous improvement of our services and products. Our cooperation with BIBF as a long-standing institute in the field of professional and academic training will contribute to the development of our staff’s skills and experience.”
Mr. Algosaibi added “We recognize the importance of gaining customers’ trust and loyalty through services that meet their expectations and satisfaction to continue our growth and reach the goals we have set. Our continuous training comes to achieve all this and provide our customers with the best banking experience. ”
On his part, BIBF’s Director Dr. Ahmed AlShaikh stated, “We are pleased to work with Khaleeji Commercial Bank in providing specialized training opportunities to employees in the Financial Sector. This course is considered an area in which skills and abilities are enhanced, contributing to the development of the Bank on a Business Level and the employee on a Personal Level, as well as taking advantage of the best techniques to boost professional results.”
Dr. Ahmed AlShaikh also assured that investing in human resources and building advanced national competencies is the cornerstone of business development and thus the Kingdom’s national economy, pointing out that the rise of the local market depends on the Kingdom’s future young employees, as they are the basis on which these successes are built.
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